How do we get started? Can you help?
Certainly, just talk to us. We will understand your language problems and what’s more we can help you solve them. We will also send you a free copy of our booklet ‘Translation - getting it right’.
How do you charge?
Your choice - per 1000 words, per line, or by the hour - or however you prefer.
Are there any additional costs?
We avoid extra costs wherever possible. If you really need your translation so quickly that we have to adjust our schedules to work through the evening or weekend there will, of course, be a surcharge.
Does the cost vary according to the text?
Yes. The more highly specialised the subject area, the higher the qualifications of the translator. Some texts also require multi-disciplinary coordination between several translators.
Different charges for different languages?
You will find that the more common languages cost less than the ‘exotics’. Market forces dictate our costs, as you would expect. We will endeavour to keep the costs to a minimum for all languages, without sacrificing quality or certainty of delivery.
Do you use human translators or machines?
As in most professions, the best results are still achieved by humans - aided by computers.
Who does the translation?
Our native language professional specialists. Our translators have to be qualified by professional qualification and, importantly, by experience. A degree is not enough.
What method of checking is used?
Every text is checked at several levels in accordance with our unique Quality Procedures. We are audited regularly to ensure strict adherence to our DIN EN ISO 9001:2000 Quality Assurance System.
Will it be a mother tongue translator?
Naturally - our translators work only into their own mother tongue language. In addition your translator will have the necessary expertise to do full justice to the special nature of your text.
How accurate will the translation be?
We have built our reputation on accuracy.
Do you carry indemnity insurance?
Yes, of course. You may be reassured to know that we have never had a claim on our professional indemnity insurance in 26 years.
How long does a translation take?
Depending on the subject matter, our professional translators normally translate up to 2,500 words a day. Ideally a translation should be completed by a single translator.
So you can’t translate 100 pages in 3 days?
Well, yes. We can. Our team of translators will work closely together, developing the glossaries & translation memories in parallel.
What about repetitions?
We can ensure you benefit from repeated text sections recognised by our Translation Memory system.
What about confidentiality?
Our translators sign a confidentiality agreement guaranteeing 100% confidentiality. This confidentiality has never been breached.
What should we look for in a quotation?
Always make sure you are comparing like with like, quality with quality. Are there any hidden charges? Will the company guarantee there will be no surcharges? We do. Our quotation price is the invoice price.
We have a cheaper quote, so why use you?
If you simply do not care about quality or are prepared to risk your company’s reputation, then perhaps we are not right for you… But we can guarantee excellent value.
Do you measure customer satisfaction?
Yes. We ensure that our customers are satisfied - always. We remain in close contact before, during & after the job. We also conduct a regular Customer Satisfaction Survey as part of our DIN EN ISO 9001:2000 Quality Assurance system.
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